FNHA Compliments and Complaints

Advocacy and Indigenous Services

Provided by First Nations Health Authority

Provides the ability for individuals to provide feedback on the care they received.
If you want to provide feedback on your experience of a BC health care services, you can submit it to the FNHA Quality Care and Safety Office (QCSO). You can provide feedback on your experience with any BC public health care service, including:
  • those delivered directly by FNHA (such as nursing stations, Virtual Doctor of the Day and some Health Benefits)
  • those delivered by external health care providers (such as hospitals)
  • those funded by FNHA (such as care provided in First Nations Community health centres, Pacific Blue Cross and PharmaCare Plan W)


Make a C​​omplaint To report a health care harm, please do the following:
  • send an email to quality@fnha.ca
  • include your name and two ways for us to get in touch with you, if possible (preferably telephone and email)
  • include a brief description of the incident you wish to complain report
  • include the location where the incident happened


Send a Com​pliment To send a compliment, please do the following:
  • send an email to quality@fnha.ca​
  • include your name and two ways for us to get in touch with you, if possible (preferably telephone and email)
  • include a brief description of the interaction you wish to compliment
  • include the location where the interaction happened
  • include the name of the health care worker you interacted with (if you know it)

Public email: quality@fnha.ca

Website: https://www.fnha.ca/what-we-do...

Cost: No cost

Associated Programs/Services

Also offered by First Nations Health Authority:

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Availability

Service area: Province-wide

Service Types Provided
Advocacy
Indigenous Services
Ways to Access
  • Provided online: email / video / on-line

The listing of this service in Pathways is not a recommendation or endorsement by Pathways.

Pathways does not provide medical advice. If you have an emergency please call 9-1-1. If you require assistance navigating services please call 8-1-1.

For general inquiries or for assistance, please email us:

community-services@pathwaysbc.ca

If you are requesting clinical access to medical Pathways, please provide the following information via the email above:

  1. First Name
  2. Last Name
  3. Email
  4. In which city/town do you work?
  5. What is your role? E.g. Family Physician, Office Staff, Medical Resident
  6. Employer Name (for office staff)
  7. Office Phone

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